Managed IT Services
Comprehensive enterprise-level Managed IT services for small and mid-sized business.
Improve Security
& Reliability
While Controlling
IT Costs
Our all-inclusive managed IT services deliver best-in-class security and response time, while keeping your systems reliable and protected.
Serving small and mid-sized business clients in the Milwaukee & Chicago metros, we provide proactive services designed to improve productivity for you and your employees. So you’ll experience fewer interruptions to your workflow that results in improved productivity and better business results.
Best of all, you’ll be able to confidently budget for your IT support costs every month and eliminate uncontrollable variances.
Managed IT Benefits
- Increase operational efficiencies & improve ROI
- Reduce and control your IT support costs
- Gain access to enterprise-level managed IT support
- Minimize downtime and service interruptions
- Focus on growing your business, not your IT
- Gain peace of mind with 24/7 proactive management
Leverage Technology to
Drive Business Growth,
Not Hamper It
Without proper management, employing technology as a business driver can be a double-edged sword. Unreliable systems can cause inefficiencies and unexpected business interruptions that disrupt your staff and slow your business down.
However when the proper technology solutions are implemented and effectively supported, they become a business growth accelerant. In addition they can help you get the full return on your IT investment and help you achieve your business goals and vision.
Why settle for the status quo of your existing technology environment or IT provider?
Our clients experience increased innovation and business productivity because they don’t have to think about technology – it simply works for them in the background to support their daily operating needs. With our help, this can become your new reality.
How Managed IT Services Work
Our managed IT services focus on proactive management of your systems, addressing minor issues before they become major disruptions.
- Security. All of our services are provided with the primary goal of keeping your systems, data and employees safe from the wide range of cyberthreats. This layered approach includes network protection with advanced controls, endpoint protection for your users, and hardening of systems and applications.
- Data Protection. We focus on providing protection of your important data and systems to make sure you’re able to quickly recover from both minor and major events. So whether it’s a simple file that’s gone missing or a major office event, your business will continue to operate.
- Proactive Maintenance. This is the unsung hero of managed services that many IT providers let slip by. In keeping your servers, workstations, firewalls and other devices up to date, you benefit from both improved reliability as well as increased security.
- HelpDesk Support. When things do go awry, our professional Support team is there 24×7 to quickly resolve issues and keep your employees working productively. We’ll also be your interface to your other software and service vendors to eliminate finger-pointing and keep you out of the mix unless needed.
- Business Reviews & Planning. Finally, we conduct regular strategic business reviews with you to maintain an effective technology roadmap that supports your future business growth.
24/7 Network Monitoring & System Maintenance
24/7 Helpdesk and Onsite Technical Support
Proactive Security & Data Protection
Regular Strategic Business Technology Reviews
Pain Points Solved
- Reduce Technology Support Costs
Reduce, control and budget for technology support with our customized service offerings designed for your business. - Eliminate Technical Challenges
Solve technical bottlenecks hampering productivity once and for all.
- Plan for the Unexpected
Rest easy knowing that your systems are secure and your data is protected if things do go wrong. - Focus on Technology Strategy, Not Support
Make your IT a strategic investment you can leverage, not a distraction that slows down your growth.
Managed IT Services
Implementation Timeline
To deliver our Managed IT Services, we prepare and provision your environment for round the clock monitoring, updating and patching your systems, applications and services. During that time, we also implement our proven tools for managing security and protecting your data, and will establish your security policies based on best practices.
Once your environment is provisioned, you’ll be setup in our proactive monitoring systems so we can begin watching your systems and network. We’ll also document everything in our secure management system so our entire team will have the information they need to provide ongoing support.
Finally, we’ll coordinate a go-live date to begin your new, comprehensive Managed IT Services engagement and train your team on new procedures for requesting support.
The Implementation is process driven by our teams, so while there are a lot of moving parts, we’ll keep you on-track and informed at each step of the way. A typical implementation will take about 2-3 weeks depending on the complexity of the environment and your unique needs.
Provision your environment to stabilize your systems and put our proactive tools in place.
1. Depending upon the size of your organization, this typically takes about 1-2 weeks
Establish a go-live date to begin your managed IT services
2. This typically corresponds with the end of the Provisioning phase, but is sometimes delayed to account for your business priorities.
Train your staff on how to request support from our team, and setup our systems so our technical specialists can support your environment
3. This typically occurs in parallel to our Provisioning near the end of the implementation
Begin regular strategic business technology reviews and assist with ongoing IT requests
4. Strategic technology business reviews will be scheduled according to your business growth needs and can be quarterly, bi-annual or annual.
